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2号 店舗運営

1章 店舗運営の心構え
QSCA+Hの考え方を理解し、店舗責任者としての役割とマネジメントを学びます。
Unlock10:00Free
2章 計数用語と管理
売上や原価、人件費に関わる計数用語を理解し、利益を最大化する管理方法を学びます。
Unlock15:00Free
3章 客数と客単価のアップ
リピーター育成や新規集客の方法を学び、自然な提案で客単価を高める販売促進の工夫を理解します。
Unlock10:00Free
4章 発注と在庫管理
売上予測に基づく適正在庫の発注や、検収・棚卸しを通じて在庫を正確に管理する方法を学びます。
Unlock10:00Free
5章 販売管理と顧客管理
メニュー分析による販売促進や決済方法の工夫、顧客情報を活用したリピーター育成を学びます。
Unlock15:00Free
6章 労務管理の基本
労働時間や割増賃金のルール、有給休暇の仕組みを理解し、法令に沿った労務管理を学びます。
Unlock15:00Free
7章 採用面接と新人教育
採用面接で適切な人材を見極め、新人が安心して働き始められるよう教育の流れを理解します。
Unlock15:00Free
8章 人材育成と指導方法
スキル指導の基本や体系的な育成方法を理解し、OJTや発声練習を通じて人材を効果的に育成する方法を学びます。
Unlock15:00Free
9章 店舗の防火・防災管理
防火管理者の役割や火災の基礎知識、避難方法や消防訓練を学び、店舗の防火・防災体制を整えます。
Unlock15:00Free
10章 店舗運営の重要用語
計数管理や運営基準、人材育成に関わる基本用語を理解し、店舗運営の基礎知識を整理します。
Unlock15:00Free